What's Your Problem?
Cut Through Red Tape, Challenge the System, and Get Your Money Back
By Jon Yates
(William Morrow Paperbacks, Paperback, 9780062009883, 272pp.)
Publication Date: December 2011
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Youre being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone elses car.
If these problems sound familiar, this is the book for you. As creator of the popular Whats Your Problem? column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agenciesand now you can too! Packed with tips, strategies, and dozens of real life examples and success stories, Whats Your Problem? is a must-have book for every household in America.
Jon Yates grew up in Ames, Iowa, and began his newspaper career in Iowa City. He briefly covered Congressman Sonny Bono for the Palm Springs Desert Sun and was a crime reporter at the Nashville Tennessean. He lives in Oak Park, Illinois, with his wife, two kids, and eighty-pound mutt.
“A goldmine of hand-picked information for those trying to navigate today’s tough consumer terrain.”
Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it. This is ‘self help’ with an ass-kicking.
-Amy Dickinson, America's favorite advice columnist and New York Times bestselling author
Nothing less than a public service … [What’s Your Problem?] will make you feel smarter, wiser and well equipped to battle institutions and individuals who sometimes don’t have our best interests at heart-everyone from giant banks, utilities and insurance companies to sleazy car salesman, mechanics and contractors.
-Mark Di Vincenzo, New York Times bestselling author of Buy Ketchup In May and Fly at Noon
Jon Yates gives consumers a great primer on how to solve their own customer service problems.
-Angie Hicks, Founder of Angie's List