When Generations Collide

Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

By Lynne C. Lancaster; David Stillman
(HarperBusiness, Paperback, 9780066621074, 384pp.)

Publication Date: March 4, 2003

List Price: $16.99*
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Description

If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater.

Traditionalist employees with their "heads down, onward and upward" attitude live out a work ethic shaped during the Great Depression.

Eighty million Baby Boomers vacillate between their overwhelming need to succeed and their growing desire to slow down and enjoy life.

Generation Xers try to prove themselves constantly yet dislike the image of being overly ambitious, disrespectful, and irreverent.

Millennials, new to the workforce, mix savvy with social conscience and promise to further change the business landscape.

This insightful book provides hands-on methods to close the generation gaps. With effective tools to recruit, retain, motivate, and manage each generation, you can now create teamwork, not war, in today's highperformance workplace . . . where at any age, productivity is what counts.




About the Author
Lynne C. Lancaster and David Stillman are nationally recognized public speakers, generational experts, and cultural translators as well as coauthors of When Generations Collide. They are cofounders of BridgeWorks, a highly successful twelve-year-old research, speaking, and training company focused exclusively on the generations at work. Their clients include high-profile companies such as 3M, American Express, Best Buy, Coca-Cola, Deloitte, Disney, Ford Motor Company, General Mills, and Procter & Gamble, as well as stellar organizations such as AARP, the American Bankers Association, the Conference Board, the Internal Revenue Service, the National Security Agency, and the United Way. Lancaster lives in Sonoma, California, and Stillman lives in Minneapolis, Minnesota.

Ronni L. Gordon, Ph.D., is a prominent author of foreign language textbooks, reference books, and materials for multimedia. She received her Ph.D. in Spanish language and Spanish and Latin American History and Literature from Rutgers University, and taught at Harvard and Boston University. She is an education consultant specializing in curriculum development in foreign languages, literature, and history, and teacher training.

David M. Stillman, Ph.D., is a well-known writer of foreign language textbooks, multimedia courses, and reference books. He holds a Ph.D. in Spanish linguistics from the University of Illinois and taught at Harvard, Boston University, and Cornell. He is a professor at The College of New Jersey where he teaches Italian, Spanish, French, and Hebrew.




Praise For When Generations Collide

“Rich, engrossing...instructive and profound...This stimulating, valuable ... business book... resonates on a sociological level.”
-Boston Globe

“Lancaster and Stillman use real work situations, and more than a bit of wry humor, to ... make a good case.”
-Minneapolis Star Tribune

“The authors offer many examples of trouble spots where generational conflicts are most likely to explode...thought-provoking insights.”
-Time

“The two experts in managing age-related conflicts boil complex issues down to their essences.”
-Entrepreneur

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