Why People Email So Badly and How to Do It Better
Knopf Publishing Group, Hardcover, 9780307270603, 274pp.
Publication Date: September 2, 2008
In this revised edition, David Shipley and Will Schwalbe have added fresh tales from the digital realm and a new afterword--"How to Keep Email from Taking Over Your Life," which includes sage advice on handheld etiquette. "Send" is now more essential than ever, a wise and witty book that every businessperson and professional should read and read again.
“Informative, entertaining, thorough, and thoughtful.” —Dave Barry, The New York Times Book Review
“Read it or weep.” —Michael Lewis
“This is just the book I’ve been waiting for.” —Bill Bryson
“Handy . . . Written with concision and good sense.” —The Wall Street Journal