The Art of Turning Tough Times Into Triumph
By Keith McFarland
(Crown Business, Hardcover, 9780307588173, 166pp.)
Publication Date: September 15, 2009
List Price: $21.00*
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Mike Maloney, division manager for Boston-area tech firm CRX, returns from a business trip late one night feeling demoralized. His unit is about to lose its biggest customer and its most valuable employee. Mike wonders how much longer he and his staff can keep up their relentless work schedule and meet upper management's new request for cost cuts. Something has to give. Hoping to blow off steam, he heads to a gym, where he runs into Joe, a former army Ranger.
After listening to Mike vent about the cards he's been dealt, the ex-soldier says, "Sounds like your company is ready to bounce." Mike looks confused, so Joe begins tutoring him in lessons from the battlefield. It is precisely when all seems lost, says Joe, that the opportunity exists to rethink a situation and make real progress.
Over the next two weeks, Joe turns Mike's view of himself and his company upside down. Despite his Ivy League MBA and extensive experience running companies, Mike has a lot to learn from this young grunt just back from Afghanistan. For example, he learns that under pressure, people experience two kinds of anxiety-one that hurts performance and one that helps it. Mike uses the insight to get his troops running toward the sound of gunfire, and in the process, learns that "bounce" can happen outside the workplace, too. With Joe's help, he finds his own personal bounce.
Drawing inspiration from such sources as the work of M.I.T. social scientist Ed Schein, the film Saving Private Ryan, and his own experiences as a CEO leading companies, McFarland cleverly weaves a story whose practical insights can be put to use immediately. With an invaluable wrap-up section at the book's end that analyzes each of the key ideas and shows how they can be applied in work and personal life, "Bounce" may be the most indispensable guide to facing challenges ever written.
Keith McFarland, native West Virginian, and his wife, Laura Beth, moved to Uganda in 2004 to work with New Hope Uganda. While raising their four sons and one daughter, Keith also heads up the New Hope Institute of Childcare and Family and the New Hope Pastoral Training Institute.