Great on the Job
What to Say, How to Say It. The Secrets of Getting Ahead.
By Jodi Glickman
(St. Martin's Griffin, Paperback, 9780312641467, 304pp.)
Publication Date: May 10, 2011
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A much-needed "people skills" primer and master class in all facets of workplace communication Do you know how to ask for help at work without sounding dumb? Do you know how to get valuable and useful feedback from your colleagues? Have you mastered your professional elevator pitch so that every time you meet someone, they remember and are impressed by you? If you answered “no” to any of these questions, you need Great on the Job.In 2008, Jodi Glickman launched Great on the Job, a communications consulting firm whose distinguished client list includes Harvard Business School, Wharton, The Stern School of Business, Merrill Lynch, and Citigroup. Now, Glickman’s three-step training program is available in book form for the first time. With case studies, micro strategies, and example language, readers will learn communication skills that can be practiced and implemented immediately. In today’s economy, it’s not typically the smartest, hardest working or most technically savvy who succeed. Instead, the ability to communicate well is often the most important precursor to success in the workplace. So whether you’re a star performer or a struggling novice, Great on the Job will give you the building blocks you need for every conversation you’ll have at work.
Jodi Glickman is the founder of Great on the Job, LLC. She previously worked in the investment banking division at Goldman Sachs and was a policy analyst at the Environmental Protection Agency. She holds a B.S. in Social Policy from Northwestern University and an M.B.A. from the Johnson Graduate School of Management at Cornell University.
"This is a primer for junior execs and those just entering or reentering the workforce and a refresher for career-switchers and people who've encountered barriers on the job. It's about people skills, and it's amazing that no one's identified and solved its issues before. Communications consultant Glickman, a former Peace Corps volunteer and Wall Street banker, tells and shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. Most important is the foundation Glickman suggests of four emotions that underscore "winning" communications: namely, generosity, initiative, forward momentum, and transparency. Each chapter tackles a positive or negative event, outlines variations of it, introduces action steps (usually three) for meeting it, and details responses for success. Troubleshooting, discussed in the form of questions and answers, ends each section. A simple, straightforward handbook for saying and doing the right things at work."—Barbara Jacobs Praise for GREAT ON THE JOB:
“Great On The Job is practical, clever and thoughtfully presented. My professional life has given me a birds-eye view of the negative effects of under-honed “soft-skills.” In Great On The Job, Jodi shows a rich understanding of how basic communications can make or break business relationships and careers. This book, with its wide variety of common scenarios and suggestions, is a must-have resource for professionals who understand that success always depends upon quality communications.”
—Dean Joseph Thomas, Johnson Graduate School of Management, Cornell University
"If you want to improve your communication skills, this is the book for you. Jodi Glickman tackles the most common difficulties in business communication with real-world examples of what to say—and how to say it. Her three-step models are highly efficient tools that improve effectiveness, inspire confidence, and enhance careers."
—William J. White, Former Chairman and CEO, Bell & Howell
"Great on the Job is the answer to building credibility at work. Rather than offering up generalized advice, this engaging guidebook delivers precise mechanics for communicating persuasively. Glickman, a trusted advisor and communications expert, imparts her own hard won business lessons to help you maneuver through those sticky, hard-to-navigate situations with savvy.”
—Selena Rezvani, columnist for The Washington Post and author of The Next Generation of Women Leaders: What You Need to Lead but Won’t Learn in Business School
“We live in a technology-driven world that often makes interpersonal communication unnecessary. Yet, if you want to inspire people and experience real success in your career – you have to step away from the computer and learn to lead face-to-face. What I love about Jodi’s approach is that she believes – as I do – that communication is not a “soft” skill at all. It’s a hard skill that can be taught, and she’s the expert to do it.”
—Emily Bennington, author of Effective Immediately: How to Fit In, Stand Out, and Move Up at Your First Real Job
"Jodi Glickman leverages her success in business school, finance, and entrepreneurship to teach readers, step by step, how to achieve desired results in any workplace conversation. Great on the Job's approach of turning effective communication from a soft skill that you either have or you don't, to a hard skill that can be practiced and mastered by anyone, is sheer brilliance."
—Alexandra Levit, nationally syndicated business columnist and author of New Job, New You.
—Lindsey Pollak, author of Getting from College to Career: 90 Things to Do Before You Join the Real World
"In today’s competitive business environment, being ‘good’ at work is simply not enough. To stand out from the crowd, you must have the tools to effectively communicate, collaborate, receive feedback and highlight success. Thanks to Jodi and Great on the Job, the art and science behind expert communication is no longer a mystery. This is a book that needed to be written—the top-notch advice, tactical strategies and real world examples are a blue print for how to master workplace communication. Don’t miss a great opportunity in your career because of a conversation that could have gone better or a question you should have thought to ask—do yourself a favor and read this book now."
—Cari Sommer, Co-Founder, Urban Interns
"A masterclass in workplace success—Great on the Job is a must read for anyone looking to get ahead in their career."
—Keith Ferrazzi, New York Times bestselling author of Never Eat Alone and Whose Got Your Back?