A Revolutionary Approach to Customer Service
Random House Audio Publishing Group, Compact Disc, Abridged, 9780739309537
Publication Date: January 13, 2004
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.
Ken Blanchard is chief spiritual officer and chairman of the board of The Ken Blanchard Companies, a worldwide training and development firm. He is the author of a dozen bestselling books -- including the blockbuster international bestseller "The One Minute Manager" and the giant business bestsellers "Whale Done!, Raving Fans, " and "Gung Ho!" -- which have combined sales of more than thirteen million copies in more than twenty-five languages. Few people have had a more positive and lasting impact on the day-to-day management of people and companies than Ken Blanchard. He and his wife Margie live in San Diego and work with their son Scott, daughter Debbie, and her husband Humberto Medina.