TouchPoints
Creating Powerful Leadership Connections in the Smallest of Moments
By Douglas R. Conant; Mette Norgaard
(Jossey-Bass, Hardcover, 9781118004357, 173pp.)
Publication Date: May 2011
Categories: Leadership
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Description
Conant and Norgaard argue that interruptions and every point of contact with other people are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values.
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