TouchPoints Cover


Creating Powerful Leadership Connections in the Smallest of Moments

By Douglas R. Conant; Mette Norgaard

Jossey-Bass, Hardcover, 9781118004357, 173pp.

Publication Date: May 17, 2011

A fresh, effective, and enduring way to lead--starting with your next interaction

Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in "TouchPoints," Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.

"TouchPoints" speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy--one magical moment at a time.

About the Author

Mette Norgaard, M.B.A., Ph.D (New York, NY), previously a senior consultant at the FranklinCovey Company, is a frequent speaker on personal leadership and an executive coach and strategy consultant who has worked with senior leaders from organizations such as Microsoft, Intel, Coca Cola, General Electric, and Daimler Chrysler.