Knowledge Automation

How to Implement Decision Management in Business Processes

By Alan N. Fish; James Taylor (Foreword by)
(John Wiley & Sons, Hardcover, 9781118094761, 180pp.)

Publication Date: March 2012

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Description
A proven decision management methodology for increased profits and lowered risks

"Knowledge Automation: How to Implement Decision Management in Business Processes" describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information--business knowledge and data--required to make those decisions.Describes all the stages in automating business processes, from business process modeling down to the implementation of decision servicesAddresses how to use business rules and predictive analytics to optimize and automate small, high-volume business decisionsProposes a simple "top-down" method for defining decision requirements and representing them in a single diagramShows how clear requirements can allow decision management projects to be run with reduced risk and increased profit

Nontechnical and accessible, "Knowledge Automation" reveals how DRA is destined to become a standard technique in the business analysis and project management toolbox.

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