It's Always Personal
It's Always Personal
Navigating Emotion in the New Workplace
Random House, Hardcover, 9781400067978, 256pp.
Publication Date: March 29, 2011
How often have we heard “It’s nothing against you, it’s not personal—it’s just business”? But in fact, at work it’s never just business—it’s always personal. In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows us how to get rational about our emotions, and provides the necessary new tools to flourish in an emotionally charged workplace.
With women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly. It’s Always Personal combines the latest information on the intricacies of the human brain, candid stories from employees, and the surprising results of two new national surveys, reported here for the first time, which reached out to workers from all walks of life about their emotions on the job.
Both timely and crucial, It’s Always Personal also reveals
• a neurological understanding of the six main emotional flashpoints: anger, fear, anxiety, empathy, joy, and crying
• an exploration of why we as a society self-defeatingly regard displays of emotion in the workplace as shameful, and how the different emotional rules applied to men and women affect our modern notions of gender equality
• evidence that suppressing emotions can actually have a negative impact on companies’ bottom lines
• a step-by-step guide for identifying your emotional type: Spouter, Accepter, Believer, or Solver, with appropriate tactics for dealing with that style in a complex work environment
• Emotion Management Toolkits that provide the means to cope with specific emotionally challenging situations
An innovative study of gender, emotion, and power, It’s Always Personal is an essential companion for everyone—managers and employees alike—navigating the often confusing and challenging realities of the contemporary workplace.
Praise for It's Always Personal:
“Throughout this heartfelt book, Ms. Kreamer comes down on the side of accepting and expressing one’s authentic feelings, though in sensible and constructive ways. “It’s Always Personal” argues that greater emotional openness could lend vitality to American business, and it urges both men and women to ‘bring their full, true selves to the game.’ It’s a stimulating read bolstered by snippets of some of the best recent work on emotional intelligence and the science of happiness.”
—Clare McHugh, The Wall Street Journal
"It's Always Personal will transform the way you look at office culture and work relationships. In an insightful analysis packed with research, evidence, and real-life examples, Kreamer demonstrates why emotion matters so much in the workplace--and, with practical advice, she identifies ways to be happier and more effective at work."
--Gretchen Rubin, #1 New York Times bestselling author of The Happiness Project
"This will be one of the most fascinating and useful books you'll ever read. In this groundbreaking study, Anne Kreamer looks at emotion in the workplace through first-hand experiences, scientific research, and empirical data. What's the role of anger, fear empathy, anxiety and tears? This book explains them in ways that will make you a better worker, boss and human being."
--Walter Isaacson, President and CEO, The Aspen Institute and former CEO of CNN
"It's Always Personal made me want to stand up and cheer! I love this book. And every person who has ever been a boss or an employee needs to read it. Superb reading and highly practical!"
--Christiane Northrup, M.D., New York Times bestselling author of Women's Bodies,Women's Wisdom and The Wisdom of Menopause
“A magnificent book, deeply researched, fun to read. Destined to become a classic in the field of women and work.”
--Dr. Louann Brizendine, New York Times bestselling author of The Female Brain
"Anne Kreamer’s fascinating book...is the next pick for the Color of Money Book Club. To better manage your feelings, Kreamer recommends building an emotion-management toolkit... So, you know what? Cry if you want to. Just use the suggestions and techniques Kreamer outlines to make sure your weeping doesn’t get in the way of your work."
—The Washington Post
“Kreamer makes a solid case for her philosophy in the most compelling way possible, by appealing to rationality and the bottom line, resulting in an extremely readable, well-reasoned volume that will leave readers with a heightened emotional intelligence of their own, more confidence and rationality about their emotions, and an ability to take that knowledge to the office.”
—Publisher’s Weekly Review
“Big girls do cry—and yell—at work, according to this lively, well-researched exploration of emotions on the job.”
—O, The Oprah Magazine
“…what makes Kreamer’s book transcend Who Moved My Cheese-yness is the tension that thrums beneath her ex-executive optimism…and also
her own still-palpable disappointment in the corporate sphere.”