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179 Maplewood Ave
Store Hours: 
Words Store Hours Sunday-Wednesday, 10 am-6 pm Thursday-Saturday, 10 am-10 pm

We are now serving coffee and tea. Stop by and try out our four types of tea and two types of coffee -- plus decaf!

Mission statement
Words' mission is to serve Maplewood and surrounding communities by offering a warm, intellectual atmosphere where men, women and children of all races, religions, ages, sexual orientation, political beliefs and abilities will be welcomed and feel comfortable. In particular, we are dedicated to the families in Maplewood that have a member with a developmental disability, and strive to help Maplewood become a model community of inclusion through our treatment of disabled customers and employees, especially those with autism. In addition, we hope to ensure that our community's love of books and reading is passed down to future generations. As a "for-profit" enterprise, we offer our customers high quality products and outstanding service at reasonable prices that will permit Words to be sustainable.

Implementation Plan
Implementing Words' mission will require a sustained effort by our principals and staff and will not be possible without continued support by our customers and the community. Accordingly, we present here to you, our stakeholders, a report on progress to date and a plans for the future.

Create child-friendly atmosphere
Provide special needs sensitivity training to staff

Create awareness about Words
Cultivate an intellectual center
Promote Maplewood Village
Implement vocational training and employment for local developmentally disabled
Offer superior customer service
Provide products and services that appeal to a broad range of
Advance technological sophistication
Support sustainability initiatives and education

Social Enterprise - Columbia University School of Business
Many of our ideas and practices have been inspired by the Social Enterprise program at Columbia University's Graduate School of Business. For more information, visit:

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