Discovering the Soul of Service (Hardcover)
Free Press, 9780684845111, 288pp.
Publication Date: February 12, 1999
About the Author
Praise For Discovering the Soul of Service…
author of The Circle of Innovation
Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this.
President and Chief Executive Officer, Wal-Mart Stores, Inc.
A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses.
Garrett H. Jamison
President and Chief Executive Officer, Banc One Investment Management Group
A treasure for anyone truly serious about sustaining a service culture.
Robert L. Tillman
Chairman, President, and Chief Executive Officer, Lowe's Companies, Inc.
Captures the essence of what is required to sustain success in a labor-intensive service business. An outstanding book.
Owner/Founder, Carolina Panthers
A world-class resource on leadership values and the human side of business.
Chairman Emeritus, Neiman Marcus
Len Berry holds the black belt in customer service.