Raving Fans: A Revolutionary Approach to Customer Service (Compact Disc)
A Revolutionary Approach to Customer Service
Random House Audio Publishing Group, 9780739309537
Publication Date: January 13, 2004
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
About the Author
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks. From the Cassette edition.