Continuous Quality Improvement in Health Care (Paperback)
Theory, Implementations, and Applications
Jones & Bartlett Publishers, 9780763727123, 706pp.
Publication Date: September 8, 2005
List Price: 119.95*
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Taking into account the disciplines of operations management, organizational behavior, and health services research, McLaughlin and Kaluzny (both emeritus, business administration and health policy, respectively, U. of North Carolina at Chapel Hill) introduce the field, paying special attention to the tools and approaches of Total Quality Managemen.
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