Continuous Quality Improvement in Health Care (Paperback)

Theory, Implementations, and Applications

By Curtis P. McLaughlin, Arnold D. Kaluzny

Jones & Bartlett Publishers, 9780763727123, 706pp.

Publication Date: September 8, 2005

List Price: 119.95*
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Description

Taking into account the disciplines of operations management, organizational behavior, and health services research, McLaughlin and Kaluzny (both emeritus, business administration and health policy, respectively, U. of North Carolina at Chapel Hill) introduce the field, paying special attention to the tools and approaches of Total Quality Managemen.