How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work (Paperback)
Breakthrough Techniques for Handling Difficult Conversations at Work
Amacom, 9780814410158, 240pp.
Publication Date: June 1, 2009
No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, "How to Tell Anyone Anything" steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.
About the Author
Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including "Great Customer Connections" (978-0-8144-7308-5) and "What to Say to a Porcupine" (978-0-8144-1055-4).