Beyond Buzz (Paperback)

The Next Generation of Word-Of-Mouth Marketing

By Lois Kelly

Amacom, 9780814416754, 240pp.

Publication Date: March 26, 2007

List Price: 19.95*
* Individual store prices may vary.


Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards

Finalist, 2008 Berry-American Marketing Association Book Prize

It's official: the old marketing model is dead, and word of mouth is king. But while a lot of attention has been paid to the mechanics of creating buzz, only the savviest of marketers have learned to focus on crafting the right kind of message -- because without it, even the loudest buzz will soon die down. "Beyond Buzz" shows readers how to listen to customers, identify what is important to them, and then craft the kind of message that will truly resonate and spark conversation.

Filled with insightful examples of conversational marketing at work, "Beyond Buzz" gives readers the tools and inspiration they need to create an effective and interesting conversational theme that will engage their customers and take their marketing to a whole new level.

Without the right message in place, word of mouth marketing will never live up to its promise. This innovative and practical book shows readers how to ignite people's interest...and generate much more than buzz.

About the Author

Lois Kelly (Cumberland, RI) is the founder of Foghound, a strategic communications consulting firm specializing in branding, whose clients have included Sun Microsystems, FedEx, and others. Previously, she was Senior Vice President of The Weber Group, one of the largest PR firms in the world. Her articles have appeared in "USA Today, The Wall Street Journal, Brand Week, Advertising Age," and others.