High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce (Hardcover)
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Amacom, 9780814417904, 208pp.
Publication Date: May 23, 2012
Small Business Trends 10 Best Strategy Books 2013
About the Author
MICAH SOLOMON (Seattle, WA) has been named by the Financial Post as "a new guru of customer service excellence." He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere.