The Customer Service Activity Book (Paperback)
50 Activities for Inspiring Exceptional Service
Thomas Nelson, 9780814433355, 304pp.
Publication Date: January 18, 2013
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.
"The Customer Service Activity Book" presents an array of dynamic and engaging activities that:
* Reinforce what good customer service is -- and is not
* Demonstrate how to work together most constructively and efficiently
* Prove the value and the importance of ""sharing the load""
* Show how to increase productivity and performance while enhancing relationships with customers
Assembling 20 years of sales and customer service experiences in a wide variety of industries, "The Customer Service Activity Book" is a treasure trove of exercises for enhancing the quality of any customer service training program.