Customer Service Training 101 (Paperback)
Quick and Easy Techniques That Get Great Results
Amacom, 9780814438916, 240pp.
Publication Date: December 14, 2017
List Price: 24.95*
* Individual store prices may vary.
Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.