Customer Service Training 101 (Paperback)

Quick and Easy Techniques That Get Great Results

By Renee Evenson

Amacom, 9780814438916, 240pp.

Publication Date: December 14, 2017

List Price: 24.95*
* Individual store prices may vary.


Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.