Be Your Customer's Hero (Paperback)
Real-World Tips and Techniques for the Service Front Lines
Amacom, 9780814449059, 256pp.
Publication Date: April 22, 2015
List Price: 17.95*
* Individual store prices may vary.
Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Armed with the tools and techniques in this book, readers will become action heroes.
About the Author
ADAM TOPOREK is a customer experience strategist and founder of CTS Service Solutions, a consultancy that provides organizations with real-world, customer-centric solutions through workshops and training. He authors the popular blog Customers that Stick.