Knock Your Socks Off Service Recovery (Paperback)

By Ron Zemke, Chip R. Belkl, Terry R. Ph. D. Bacon

Amacom, 9780814470848, 224pp.

Publication Date: September 24, 2010

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About the Author

"Ron Zemke (Minneapolis, MN) is president of Performance Research Associates and author or coauthor of 25 books, including the best-selling Knock Your Socks Off Service series, Generations at Work (AMACOM 0-8144-0480-4), and Service America! Chip R. Bell (Dallas, TX) is a senior principal with Performance Research Associates and author or coauthor of 12 books, including Managing Knock Your Socks Off Service (AMACOM 0-8144-7784-4), Customers as Partners, and Beep, Beep: Competing in the Age of Road Runner."
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