A Systems Approach to Conflict Management
University Press of America, 9780819167835, 280pp.
Publication Date: January 21, 1988
List Price: 56.99*
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Peacemaking is the activity which transforms the energy of conflict into the energy of cooperative achievement. A peacemaker is a third party consultant who helps people in conflict discover shared solutions where all sides feel like a winner. Peacemaking presents technologies, psychology, theories and application of conflict management activities. The key elements are: face-to-face dialogue, the analysis of conflict and shared solutions, the use of third party facilitators, feedback about group dynamics, clear conference design and systems thinking.
About the Author
Lynn Sandra Kahn is Organization Development Specialist with the Internal Revenue Service, Western Region, in San Francisco, California.