TouchPoints (Hardcover)

Creating Powerful Leadership Connections in the Smallest of Moments (Warren Bennis Signature Books)

By Douglas Conant, Mette Norgaard

Jossey-Bass, 9781118004357, 173pp.

Publication Date: May 17, 2011

List Price: 26.96*
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A fresh, effective, and enduring way to lead--starting withyour next interaction

Most leaders feel the inevitable interruptions in theirjam-packed days are troublesome. But in TouchPoints, Conantand Norgaard argue that these--and every point of contact withother people--are overlooked opportunities for leaders toincrease their impact and promote their organization's strategy andvalues. Through previously untold stories from Conant's tenure asCEO of Campbell Soup Company and Norgaard's vast consultingexperience, the authors show that a leader's impact and legacy arebuilt through hundreds, even thousands, of interactive moments intime. The good news is that anyone can develop "TouchPoint" masteryby focusing on three essential components: head, heart, andhands.

TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, andwise leadership practices. Leadership mastery in the smallest andotherwise ordinary moments can transform aimless activity inindividuals and entropy in organizations into focusedenergy--one magical moment at a time.

About the Author

Douglas Conant is president and CEO of Campbell SoupCompany. Under his leadership, Campbell reversed a precipitousdecline in market value and employee engagement, improving itsfinancial profile, enhancing its diversity and inclusion practicesand raising its corporate social responsibility profile. PreviouslyConant held management positions at Kraft and General Mills, andwas president of the Nabisco Foods Company. Mette Norgaard is an expert on strategic leadership andlearning. She advises executive teams around the world on how tocreate distinct learning solutions that advance their companies'strategies. She has worked with senior-level leaders fromMicrosoft, Procter & Gamble, GE Capital, Nucor Corp., Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer.Previously Norgaard was a consultant for FranklinCovey Co.