Win the Heart (Hardcover)

How to Create a Culture of Full Engagement (The High Performance Series)

By Mark Miller

Berrett-Koehler Publishers, 9781523099870, 160pp.

Publication Date: March 5, 2019

Other Editions of This Title:
MP3 CD (3/5/2019)
Compact Disc (3/5/2019)

List Price: 24.95*
* Individual store prices may vary.


Employee engagement is shockingly low--but it's not an employee problem; it's a leadership problem. Bestselling author Mark Miller says it's up to leaders to create a workplace where their employees truly want to be--and he reveals four keys to doing it.

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership--employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world--from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

About the Author

Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. Since then, Miller has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness, and Leadership Development. Miller's desire to encourage and equip leaders has taken him around the globe. He is the author of seven books, two coauthored with Ken Blanchard.

Praise For Win the Heart: How to Create a Culture of Full Engagement (The High Performance Series)

“Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!”
Scott Harrison, New York Times bestselling author of Thirst
Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” 
Dina Dwyer-Owens, Brand Ambassador and former CEO, Neighborly
Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!”
Bobb Biehl, executive mentor and author

Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the 'just a job' mentality and catapult your organization to new heights.”
Simon T. Bailey, breakthrough strategist