Conflict Communication (ConCom) (Paperback)
YMAA Publication Center, 9781594393310, 168pp.
Publication Date: January 24, 2017
List Price: 18.95*
* Individual store prices may vary.
ForeWord Reviews Indie Fab Award FINALIST - 2016 USA Best Books Award FINALIST - 2015 Your reactions to conflict are subconscious, scripted, and for the good of the group. Conflict happens everywhere: at work, with friends and family, among strangers, and certainly in violence. Why did your boss ignore a suggestion that could save millions of dollars? Why do you have the same argument again and again with your spouse? When someone insults you, why do you get angry? Why do bad guys beat up the weak? You have three brains. - Lizard brain (survival) - Monkey brain (emotion / social status) - Human brain (reason) Each "brain" has a different priority and evolved to deal with different kinds of conflict. They work using different scripts and have a very clear seniority system. Conflict Communication (ConCom) presents a functional taxonomy to see, understand, and manipulate the roots of life's conflicts. You will have the background, the principles, and a collection of tricks to manage and ideally avoid dangerous conflicts. No going back. After reading this book, you can never go back. Even if you reject everything in the program, even if you refuse to admit how often your monkey brain has controlled your life, escalations toward conflict will never again be invisible to you. As the fortune cookie says, "Your life is about to change.
About the Author
Rory Miller, author has served for 17 years in corrections as an officer and sergeant, working maximum security, booking, and mental health. In 2010, he began collaborating with Marc MacYoung for a police verbal de-escalation program. That program became ConCom. Not just for police, ConCom has been taught in 8 countries and to groups ranging from police academies to hospitals and factories. Rory Miller resides in the Pacific Northwest.