Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back (Paperback)

60 Ways to Win Customers and Keep Them Coming Back

By Karen Leland, Keith Bailey

Career Press, 9781601630131, 159pp.

Publication Date: June 1, 2008

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Description

As most corporate giants and small businesses alike have realized, service???both online and off???is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.
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