Summit (Hardcover)

Reach Your Peak and Elevate Your Customers' Experience

By F. Scott Addis

Greenleaf Book Group, 9781626340411, 190pp.

Publication Date: January 7, 2014

List Price: 19.95*
* Individual store prices may vary.


Risk management expert and entrepreneur Scott Addis looks at your progression upward--from developing skills to cultivating business relationships to earning customer loyalty--as an ascent to a mountaintop. He takes you through four elevation levels--preparation for the climb, setting up base camp, assaulting the summit, and the final ascent--as he covers identifying your Unique Ability(R), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.

Scott-- an Inc. magazine "Entrepreneur of the Year" finalist and one of the "25 Most Innovative Insurance Brokers in America"--believes that as a professional in today's workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.

About the Author

Scott started his award-winning company, The Addis Group, in 1990--from scratch: No carriers. No revenue. Only a $50,000 credit line and a vision of providing elite risk management services to the middle-market business segment. It has evolved into a juggernaut in the industry, with more than 1,700 clients, total premiums in excess of $145,000,000, and revenues of over $14,000,000. Scott is a member of the American Institute for Chartered Property Casualty Underwriter's Advisory Committee. He currently sits on the Educational Advisory Board for Rough Notes(R) magazine. The Philadelphia Business Journal recognized Scott as one of the region's most influential business professionals in its "Book of Leaders."