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Checking in

Hospitality-Driven Thinking, Business, and You

Stephen J. Cloobeck


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It's time to check in.
When's the last time you checked in? No, not at a hotel. When's the last time you checked in with your own goals, plans, and aspirations for the future?

In Checking In, Stephen J. Cloobeck--entrepreneur, investor, philanthropist, and the founder and former CEO and chairman of Diamond Resorts International--invites you to check in with yourself to take stock of where you are, where you want to go, and, most importantly, how to actually get there.

Drawing from the hotel, accommodation, and travel worlds in which he built his success, Cloobeck shares one-of-a-kind business experiences and life lessons, demonstrating how a radical customer service mindset--what he calls the Meaning of Yes--can substantively change both personal and professional outcomes.

Make no mistake--this is straight-talk from one of the best. Cloobeck may be known for being tough, opinionated, and unabashedly competitive, but he's also developed a philosophy of hospitality-driven thinking relevant to anyone looking to find success on their terms. Part strategy directive, part leadership coaching, part memoir, Checking In will change how you approach people, problems, and possibilities.

​Written for everyone who wants more out of life, Checking In calls you to view the world through the lens of hospitality-driven thinking, to make the most out of opportunities others miss, to take well-placed bets on yourself, and to say "yes" to the right risks at the right time. These are the practical business insights and all-too-real anecdotes you didn't know you needed from a source you'd never expect.

Greenleaf Book Group Press, 9781626345522

Publication Date: October 16, 2018

About the Author

Stephen J. Cloobeck is a self-made entrepreneur with over 30 years of experience across every aspect of hospitality design, development, and deployment. As the original founder and former CEO and chairman of Diamond Resorts International--a business that grew to become the second largest vacation ownership company worldwide--Cloobeck made a name for himself as the industry's most adamant advocate for radical customer service, what he calls embracing the Meaning of Yes.