The Manager's Communication Toolkit (Hardcover)

Tools and Techniques for Leading Difficult Personalities

By Tina Kuhn

Greenleaf Book Group Press, 9781626345898, 224pp.

Publication Date: February 5, 2019

List Price: 22.95*
* Individual store prices may vary.


How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type

This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader.

In The Manager's Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles.

​This book is for anyone who needs to communicate with others at work--bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

About the Author

Christina Kuhn is the President & CEO of a cyber company. She has 34 years of leadership positions and has managed upwards of $440 Million a year of revenue and 1,600 people. Ms. Kuhn has performed multiple transitions of organizations from low performing to high performing, efficient teams. Using her insight on people management, she is able to rapidly assess organizations and make create high functioning teams.