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Why Conversations at Work Go Wrong, and How to Fix Them

Rob Kendall


List Price: 14.95*
* Individual store prices may vary.

Other Editions of This Title:
Paperback (9/22/2016)


Whatever your job you need to communicate with others, as even when your intentions are sound, the impact of a bad conversation can be highly destructive. If people in your work community form a negative opinion of you, they stop properly listening. Rob explains how and why your career success can depend so much on good communication at work. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Using five simple 'warning signs' to watch out for Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.

Praise For Workstorming: Why Conversations at Work Go Wrong, and How to Fix Them

‘Whatever your role or gender, Workstorming offers a practical toolkit to increase the odds of getting your conversations right.’
- Sharon Doherty, Global Organization and People Development Director, Vodafone
‘Workstorming is packed with practical insights. Rob reminds us that if we listen, pause and focus on meaningful conversations we can be at our most impactful, not only in our workplace but also in our personal lives.’
- Ian Buchanan, Global Chief Operating Officer, Barclaycard
‘With the pressures of the “always-on” digital age, Rob’s simple techniques help you to step back, develop your business relationships and working style successfully, and still enjoy your life with family and friends.’
- Bryn Jones, Chief Technology Officer, Three UK
‘In Workstorming, Rob throws light on one of the great challenges of our time.’
- Clare Geldart, Director, Global Risk Assurance, PricewaterhouseCoopers
‘We have been lucky to have Rob help us grow our company into a leading and award-winning player in a highly competitive market by putting into practice the advice he outlines so well in this wonderful book. By reading Workstorming, you too can benefit from that wisdom.’
- Philip Dobree, Founder and Chief Executive, BAFTA- and EMMY-winning Jellyfish Pictures
‘Rob Kendall is one of the world’s leading experts on improving conversations. Based on sound psychology, this is an absolute must-read for anyone wanting to communicate more effectively at work.’
- Rob Archer, The Career Psychologist

Watkins Publishing, 9781780289175, 224pp.

Publication Date: September 13, 2016

About the Author

Over the last 20 years Rob Kendall has become an international expert in the field of communication, working with tens of thousands of people - both in public programmes and with business leaders - on every continent. He has worked with over 60 organisations, including the 2012 London Olympics, American Express and BBC Worldwide. He has also worked with sports professionals, co-founded a technology company and has been a professional artist with work sold in 24 countries. For more information see: