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It's All Your Fault at Work!

Managing Narcissists and Other High-Conflict People

Bill Eddy, L. Georgi DiStefano


List Price: 19.95*
* Individual store prices may vary.

Other Editions of This Title:
Paperback (2/21/2012)


The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.

Increasingly, high-conflict people--especially narcissists and bullies--are showing up in the workplace. It's All Your Fault at Work addresses ways of managing the behavior of high-conflict people (HCP).

Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.

"This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments."

--Ken Blanchard, coauthor of The One Minute Manager(R) and Leading at a Higher Level

Unhooked Books, 9781936268665, 244pp.

Publication Date: February 3, 2015

About the Author

Negotiation and mediation expert Bill Eddy is president of the High Conflict Institute and a certified family law specialist. Prior to becoming a lawyer, Eddy worked as a licensed clinical social worker. He speaks throughout the U.S. and internationally about high-conflict personalities and provides consultation and training on workplace issues. He is also the author of several books on managing and responding to high-conflict people, including New Ways for Work, a method for managing potentially high-conflict employees. He lives in San Diego, California. L.Georgi DiStefano is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs. She lives in San Diego, California.